Last Updated: 30-09-2025

At Oz Bunji, customer satisfaction is important to us. Please read our return and refund guidelines below.

1. Eligibility for Returns

• Returns are accepted within 14 days of delivery.
• Products must be unused, in original packaging, and in resalable condition.
• Custom or special-order products are non-returnable unless faulty.

2. Faulty or Damaged Goods

If your order arrives damaged or defective, please notify us within 48 hours of delivery. We will arrange a replacement or refund at no additional cost.

3. Process for Returns

1. Contact our customer service team at [Insert Email Address] with your order details.
2. Our team will provide return instructions.
3. Return shipping costs (except for faulty goods) are the responsibility of the customer.

4. Refunds

• Approved refunds will be processed to your original payment method within 7–10 business days after we receive the returned product.
• Shipping fees are non-refundable unless the return is due to an error on our part.

5. Exchanges

Exchanges may be available depending on stock levels. Please contact us to confirm availability.

If you have any questions about returns, please contact us at:
📧 contact@oz-bunji.com.au
📞 + 91 0401 112 122